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Please read our Terms and Conditions of Sale.

  • CREDIT CARD SECURITY

    As we use Paypal for payment processing, our website does not capture credit or debit card numbers, thereby ensuring total security and confidentiality.

    However, if you are concerned about supplying your credit card details on the internet, we are happy to receive your order and payment by telephone on +44 (0)1444 316058.

  • DELIVERY

    Goods will be despatched upon receipt of cleared payment.

    Our aim is to dispatch all goods as soon as possible, usually within 24 hours of receiving your order and cleared payment.

    Orders for destinations within Europe should normally be received within 7 days.

    Orders for destinations outside Europe are despatched by Air Mail. The despatch date will be advised by email and orders should normally be received within 12 working days.

    You will be notified if there is likely to be any delay in delivery.

    All consignments are meticulously checked, packed with the utmost care, and leave us in good condition. In the unlikely event of goods being damaged in transit, please contact us immediately upon receipt. It would be helpful if you could also notify the carrier of any damage.

    All claims for lost goods must be reported within 14 days of despatch.

  • SALE ITEMS

    Orders for Sale items are processed on a "first come, first served" basis. Please email or telephone before ordering these items. Items reserved in this way will be held for 7 days pending payment.

  • PAYMENT

    All prices are available in Pounds Sterling and in Euros.

    Payment for orders placed outside Europe will be converted into your local currency by your credit card company.

  • RETURNS POLICY

    If you do need to return an item for any reason, please notify us by email as soon as possible, with details of the problem. We will supply you with instructions for returning the item.

    The address for returns is: Returns Department, The House of Honfleur Limited, 29 Rue de L'Europe, 50850 Ger, France.

    It is the responsibility of the customer to ensure that returned items reach us safely and in good condition.

    If an item is returned unused and in perfect condition, in its original packaging, within 7 days of receipt, we will refund the purchase price paid, less the cost of shipping the item.

    Goods returned within 8 to 14 days of receipt will incur a restocking charge of 10% of the purchase price of the item.

    Goods returned within 15 to 28 days of receipt will incur a restocking charge of 50% of the purchase price of the item.

    After 28 days no refund will be made.

    All consignments are meticulously checked, packed with the utmost care, and leave us in good condition.

    No refund will be made for goods which have been used or damaged, these will be shipped back to the customer at their expense.

  • CUSTOMER SERVICE

    If you have any problems or questions concerning your order, you may contact us by email at mail@watermill-crafts.com or by telephone on +44 (0)1444 316058, between 0800 and 1700 seven days a week. Calls to this number are charged at the standard rate.

    As we are a small business, this number may on occasion be answered by our answering machine. In this event please leave a message (just your name and telephone number, if you prefer), and we will call you back as soon as we can - normally the same day.

  • COMPLAINTS POLICY

    We believe in communicating with our customers and welcome all feedback and suggestions for improvements to our service and our web site.

    If you should have a complaint about our goods or service, please contact us by email or telephone on the number given under "Customer Service" above.

    We will acknowledge your complaint on receipt and will endeavour to resolve all complaints as speedily as possible.

  • PRIVACY POLICY

    We believe in your right to privacy and are committed to protecting this right.

    The information you supply will only be used to process your order and to provide you with information regarding that order.

    Your details, including your email address, will not be passed to any other person or organisation.

    We will only use your email address to communicate with you regarding your order. Once this order is complete you will receive no further unsolicited emails from us.

    As stated above, any credit card details which you supply are only seen by PayPal. These details are not passed to us, or to anyone else, thereby ensuring total security and confidentiality.

    Our shopping basket system uses a "cookie" which will be stored on your browser and used to identify you on subsequent visits to our site. If you are concerned about this, you can modify your browser settings to prevent it accepting cookies.

    If you have any questions regarding this policy, please email us at: mail@watermill-crafts.com or contact us on +44 (0)1444 316058.

  • APPLICABLE LAW

    All transactions are governed by the law of England, irrespective of the place of delivery.

  • STATUTORY RIGHTS

    These terms and conditions in no way affect or diminish your normal statutory rights.


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